ENShipping & Returns
We want you to receive your order quickly and with confidence. Below you will find delivery details, timelines, and our straightforward returns process for customers in the United States.
Fast delivery
Orders ship with DHL and typically arrive within 1 to 3 business days after dispatch.
Free shipping
Shipping is free on orders over $56.89. A flat rate of $4.53 applies to all other orders.
Easy returns
If something is not right, you may request a return within 14 days of delivery.
Shipping information
| Carrier | Estimated delivery | Cost | Free shipping threshold |
|---|---|---|---|
| DHL | 1–3 business days | $4.53 | Free on orders over $56.89 |
Processing time
We prepare your order within 1 business day of receiving it. Orders placed on weekends or U.S. federal holidays are processed on the next business day.
Tracking
Once your package leaves our facility, you will receive a tracking number by email. You can follow the shipment directly on the DHL website.
Please note: Delivery estimates are provided by the carrier and begin on the date of dispatch, not the date the order is placed.
Returns & exchanges
We accept returns for most items within 14 days of delivery. To be eligible, the item must be unused, in its original condition, and in the original packaging.
How to start a return
- Email us at [email protected] with your order number and the reason for the return.
- We will reply with return instructions and the shipping address.
- Pack the item securely and send it back using a trackable shipping method.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to the original payment method within 5 business days. Original shipping costs are non-refundable, and return shipping is paid by the customer unless the item arrived damaged or incorrect.
Exchanges
If you would like to exchange an item for a different size or color, please start a return and place a new order. This ensures the item you want is reserved before it sells out.
Need help?
Our customer service team is happy to assist. You may reach us by email at [email protected] or by phone at +1 606-315-3491.
Business address:
xelvario
242 CRAWFORD AVE
OLIVE HILL, KY 41164
United States
Frequently asked questions
When will my order ship?
Orders are processed within 1 business day. You will receive a shipping confirmation email with a tracking number once your package is on its way.
Do you ship to all U.S. states?
Yes, we ship to all 50 U.S. states via DHL. At this time, we do not offer international shipping.
Can I change my shipping address after ordering?
If your order has not yet shipped, contact us as soon as possible at [email protected] and we will do our best to update the address.
How do I return an item?
Email [email protected] with your order number and reason for return. We will send you return instructions and the return address.
What if my item arrives damaged or defective?
Please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or a full refund, including any shipping costs.